Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Renzo platform (the “Service”) operated by Renzo Consulting Limited (“Renzo”, “we”, “us”, or “our”). By creating an account, accepting an invitation, or otherwise accessing the Service you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. Where the term “you” is used, it refers both to you and to any entity you represent.

2. The Service

Renzo provides software-as-a-service tools for HR consultancies: client and casework management, time tracking, retainer monitoring, proposals, invoicing, document storage, calendar and communications integrations, and related reporting and AI-assisted features.

We may add, change, or remove features from time to time. Material changes that materially reduce a paid feature will be notified by email in advance.

3. Accounts and access

You are responsible for the activity that occurs under your account, for keeping your sign-in credentials confidential, and for ensuring that anyone you invite to your workspace also complies with these Terms. You must notify us immediately of any unauthorised access.

You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is not intended for personal or consumer use.

4. Your data

You retain ownership of all data you submit to the Service (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely for the purpose of operating and improving the Service.

How we handle personal data is described in our Privacy Policy. You are responsible for the lawful basis on which you collect and process the personal data of your own clients and employees within the Service.

5. Acceptable use

You agree not to:

• Use the Service to violate any law, regulation, or third-party right;
• Upload content that is unlawful, defamatory, infringing, harmful, or that contains malware;
• Reverse-engineer, scrape, or attempt to extract source code from the Service except to the extent permitted by applicable law;
• Interfere with the integrity, availability, or performance of the Service (including by overwhelming our infrastructure with automated requests);
• Resell, sublicense, or make the Service available to any third party outside your workspace without our written consent.

6. Subscriptions and billing

Paid plans are billed in advance on the cadence selected at signup (monthly or annual). Fees are non-refundable except where required by law. We may change pricing on at least 30 days’ notice, with changes taking effect at the start of your next billing period.

You may cancel at any time from your workspace settings. Cancellation takes effect at the end of the current billing period.

7. Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these Terms, if non-payment is more than 14 days overdue, or if required by law. We will give reasonable notice where possible.

On termination, you remain able to export Customer Data for 30 days, after which it may be deleted in line with our retention policy.

8. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose, merchantability, and non-infringement.

The Service is a tool for HR consultancies, not a substitute for qualified legal advice. AI-generated content may be inaccurate; you are responsible for reviewing and verifying any output before relying on it.

9. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or the Service is limited to the fees paid by you to us in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud).

10. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms.

11. Changes to these Terms

We may update these Terms from time to time. The “last updated” date at the top of the page reflects the most recent version. Material changes will be communicated by email to your workspace Owner where possible.

12. Contact

For any questions about these Terms, please contact:

Renzo Consulting Limited
Email: hello@renzoconsulting.com